Contact us & Help

We’re here to support you every step the way.

Our office hours are Monday to Friday, 9:00 AM to 5:00 PM (EST). 

We’re closed on weekends and public holidays, but feel free to send us an email, and we’ll get back to you as soon as possible!

Here to support you every step the way.

Our office hours are Monday to Friday, 
9:00 AM to 5:00 PM (EST).

We’re closed on weekends and public 
holidays, but send us an email, and
we’ll get back to you as soon as possible!

Open a support ticket

Our team is ready to help and available between 9 am – 5 pm EST. Please note that we are not open on weekends or holidays.

Our team is ready to help and available between 9 am – 5 pm EST. Please note that we are not open on weekends or holidays. Our average response time during business hours is under 1 hour.

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Have a general question & want a quick response?

We likely have an answer! Check out our Frequently Asked Questions (FAQ) page.

Visit FAQ page

Our contacts

Contact us directly to get answers to any questions you may have.

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1-705-725-0032

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[email protected]

Join one of our official Facebook groups for a quick online response from us, one of our administrators, or one of your embroidery peers.

Machine embroidery and digitizing made easy Facebook group icon and embroidery supplies

42,300+ members

Machine Embroidery & Digitizing Made Easy

Welcome to the Embroidery Legacy! This group is made up of thousands of experienced and novice machine embroiderers & digitizers from all over the world.

Visit Group
Design Doodler Facebook group image with embroidery supplies

6,600+ members

Embroidery Design Doodler Software Official Group

A creative space for embroiderers to explore, share, and master the Design Doodler software. Connect, learn, and bring your embroidery ideas to life!

Visit Group
Machine embroidery and digitizing made easy Facebook group icon and embroidery supplies

42,300+ members

Machine Embroidery & Digitizing Made Easy

Welcome to the Embroidery Legacy! This group is made up of thousands of experienced and novice machine embroiderers & digitizers from all over the world.

Visit Group
Design Doodler Facebook group image with embroidery supplies

6,600+ members

Embroidery Design Doodler Software Official Group

A creative space for embroiderers to explore, share, and master the Design Doodler software. Connect, learn, and bring your embroidery ideas to life!

Visit Group